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Accounts Receivable Specialist in Charlotte, NC at Townsquare Interactive

Date Posted: 1/11/2019

Job Snapshot

Job Description

Why Townsquare Interactive?

Townsquare Interactive (TSI) is a division of Townsquare Media—the third-largest broadcasting company in the country. We develop digital marketing campaigns for small businesses by offering SEO, website design, social media management, online reputation monitoring and more. Did we mention that we’ve been voted Charlotte’s Best Place to Work four years in a row? We also earned the Best and Brightest Companies to Work For award in 2017 and won the Top Workplace award from the Charlotte Observer in 2017 and 2018.


Why Will You Love Working at TSI?

We are a team of driven individuals who push ourselves and those around us to develop personally and professionally. You can expect a dynamic and competitive work environment. To foster your success, you’ll take part in a comprehensive training program, surrounded by a positive and supportive culture that encourages everyone to help develop themselves and others. We’ve had countless internal promotions, and our goal is to continue the rapid growth of our company. Whatever your professional goals, you’ll have the opportunity to make steps toward your target and take your career to new heights!

What will the role look like?

As an Accounts Receivable Specialist, you will play a critical role in working within our billing and department to help retain current customers, manage the collection process and work daily with our clients’ accounts


  • Researches any overdue account balance that is unpaid and initiates outbound phone calls to our customers
  • Use verbal communication skills to gain a clear understanding of customers’ situations, advise them of their options, and negotiate agreeable payment arrangements.
  • Win back efforts involve resolving tech or billing issues, upgrades/downgrades of plans, or simply soothing customer’s frustration. 
  • Actively convert cancellation calls into saves
  • Interface with sales and service teams
  • Document customers’ accounts of all necessary information required
  • Invoice customers utilizing subscription billing system
  • Manage subscription changes and payment terms
  • Update contract parameters

Let's talk money and perks!

Townsquare Interactive offers a competitive base salary with bonuses that are paid out monthly. Additional benefits include (but are not limited to):

  • Weekly, Monthly, and Quarterly contests
  • 3 weeks of Vacation Time
  • Company provided Laptop
  • Medical, Dental, and Vision Insurance
  • 401(k) Retirement Plan
  • Casual, High Energy Work Environment
  • Opportunity for Upward Mobility
  • Promotion from Within

Do you have the following?

  • Bachelor's degree? (preferred)
  • Strong communication and follow up/follow through skills
  • Strong attention to detail
  • Ability to be assertive yet professional with customers on collection matters
  • Ability to tactfully resolve disputes
  • Skillful negotiator
  • Goal oriented
  • Sales background is a plus

If you believe you have what it takes, APPLY TODAY!


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